Melbet App Privacy Policy –
Your Data, Protected

1 Who We Are

This Privacy Policy applies to melbet app, an online sports betting and casino platform accessible at melbet-app.vip. When this policy refers to "melbet app", "we", "us", or "our", it means the operator of the melbet app platform. Melbet app operates under a valid international gaming licence and is committed to handling personal data responsibly and transparently.

This policy applies to all users of the melbet app platform, including registered players, visitors to the website, and anyone who contacts our support team. By using melbet app in any capacity, you acknowledge that you have read and understood this Privacy Policy.

2 Data We Collect

Melbet app collects personal data in several ways — directly from you when you register or contact us, automatically when you use the platform, and occasionally from third-party sources such as payment providers and identity verification services. Here is a clear breakdown of what we collect and why.

3 How We Use Your Data

Melbet app uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The main ways we use your data are as follows:

• Account management: To create and maintain your melbet app account, verify your identity, and manage your preferences and settings.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate financial records.
• Legal compliance: To meet our obligations under anti-money-laundering regulations, licensing requirements, and other applicable laws, including age verification and KYC checks.
• Fraud prevention: To detect, investigate, and prevent fraudulent activity, account abuse, and other prohibited conduct on the melbet app platform.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of our support service.
• Responsible gaming: To monitor betting patterns and identify players who may be at risk, and to apply responsible gaming tools where appropriate.
• Platform improvement: To analyse usage patterns and technical performance data in order to improve the melbet app experience for all players.
• Communications: To send you important account notifications, security alerts, and — where you have opted in — promotional offers and updates.

4 Legal Basis for Processing

Melbet app processes your personal data on one or more of the following legal bases, depending on the specific purpose:

• Contract performance: Processing is necessary to fulfil our obligations to you as a registered player, including account management and payment processing.
• Legal obligation: Processing is required to comply with applicable laws, including anti-money-laundering regulations and our gaming licence conditions.
• Legitimate interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights.
• Consent: Where we rely on your consent — for example, for marketing communications — you have the right to withdraw that consent at any time by contacting our support team or updating your account preferences.

5 Sharing Your Data

Melbet app does not sell your personal data. We share your data only in the limited circumstances described below, and only with parties who are required to handle it in accordance with applicable data protection standards.

• Payment providers: We share necessary financial data with bKash, Nagad, and Rocket to process your transactions. These providers operate under their own privacy policies and security standards.
• Identity verification services: We may share identity documents with licensed KYC verification providers to fulfil our age and identity verification obligations.
• Fraud prevention services: We may share data with fraud detection and anti-money-laundering service providers as part of our compliance obligations.
• Regulatory authorities: We are required by our gaming licence to share certain data with our licensing authority and, where legally required, with law enforcement agencies.
• Technology providers: We use third-party technology providers to operate the melbet app platform. These providers act as data processors and are contractually bound to process data only on our instructions.

6 Payment Data and Local Methods

Melbet app supports bKash, Nagad, and Rocket as primary payment methods for players in Bangladesh. When you make a deposit or withdrawal using these services, the transaction is processed directly through the payment provider's own secure gateway. Melbet app does not store your mobile wallet PIN, OTP, or full account credentials on our servers.

We do retain a record of your registered payment account number (for example, your bKash mobile number) for the purpose of processing withdrawals and complying with anti-money-laundering requirements. This record is stored securely and is accessible only to authorised melbet app staff for the purposes described in this policy.

All financial transaction records are retained for a minimum period as required by our licensing obligations and applicable financial regulations. After this retention period, records are securely deleted or anonymised.

7 Cookies and Tracking

Melbet app uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. Cookies are small text files stored on your device when you visit the melbet app website or use the app.

The types of cookies we use include:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to improve your experience on melbet app.
• Analytics cookies: Help us understand how players use the platform so we can improve it. Data collected is aggregated and anonymised where possible.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the melbet app platform.

8 Data Retention

Melbet app retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, and licensing requirements. The general retention periods we apply are as follows:

• Account and identity data: Retained for the duration of your account plus a minimum of five years after account closure, as required by anti-money-laundering regulations.
• Financial transaction records: Retained for a minimum of five years from the date of the transaction.
• Support communications: Retained for up to three years from the date of the interaction.
• Technical and usage data: Retained for up to two years, after which it is anonymised or deleted.

When data is no longer required, melbet app deletes it securely or anonymises it so that it can no longer be linked to you as an individual.

9 Your Privacy Rights

As a melbet app player, you have a number of rights in relation to your personal data. These rights are outlined below. To exercise any of these rights, contact our support team via live chat or email.

10 Children's Privacy

Melbet app is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use melbet app or provide any personal information to us.

If melbet app becomes aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on melbet app, please contact our support team immediately so we can investigate and take appropriate action.

11 Security Measures

Melbet app implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the melbet app platform
• Encrypted storage of sensitive data including passwords and financial records
• Access controls that limit which melbet app staff can access personal data, based on their role and need
• Regular security audits and vulnerability assessments of the platform
• Two-factor authentication options for player accounts
• Fraud detection systems that monitor for unusual account activity in real time

While melbet app takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password and never share your login credentials with anyone.

12 Changes to This Policy

Melbet app may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make significant changes, we will notify registered players via email or a prominent notice on the platform. The "last updated" date at the top of this page will always reflect the most recent revision.

We encourage you to review this Privacy Policy periodically. Continued use of melbet app after changes are published constitutes your acceptance of the updated policy. If you do not agree with any changes, you should stop using the platform and contact our support team to close your account.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how melbet app handles your personal information, please get in touch with our support team. We are available 24 hours a day, seven days a week.

• Live chat: Available 24/7 directly on the melbet app platform
• Email: [email protected]

For data rights requests, please include your registered email address and a brief description of your request so we can locate your account and respond efficiently. We aim to acknowledge all privacy-related enquiries within 24 hours.